Privacy Policy

Last updated: March 2026

This Privacy Policy explains how The Recovery Clinic (“we”, “our”, or “us”) collects, uses, stores and protects your personal information when you visit our website or use our services.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Recovery Clinic provides physiotherapy and rehabilitation services, including scar therapy, lymphatic drainage, and related treatments.

If you have any questions about this policy or how your data is handled, please contact:

The Recovery Clinic
Website: https://www.recoveryclinicuk.co.uk
Email: therecoveryclinic@icloud.com

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information

  • Full name

  • Date of birth

  • Address

  • Phone number

  • Email address

Medical Information

When you become a patient, we may collect health-related information such as:

  • Medical history

  • Current medications

  • Relevant health conditions

  • Treatment notes

  • Appointment history

This information is classified as special category data under UK GDPR.

Website Usage Data

When you visit our website we may automatically collect:

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visits

This information helps us improve the website and user experience.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide physiotherapy and rehabilitation services

  • To manage appointments and bookings

  • To maintain clinical records

  • To communicate with you about your treatment or appointments

  • To respond to enquiries submitted through our website

  • To improve our website and services

  • To comply with legal and professional obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your data:

Contractual obligation
To provide healthcare services you have requested.

Legal obligation
Healthcare professionals must maintain accurate patient records.

Legitimate interests
For running and improving our business and services.

Healthcare provision (special category data)
Medical information is processed for the purposes of providing healthcare treatment.

5. How Your Data Is Stored

We take appropriate technical and organisational measures to protect your data.

Your information may be stored securely using:

  • Encrypted digital patient record systems

  • Secure appointment booking systems

  • Password-protected devices

We retain clinical records in line with professional healthcare guidance, typically for a minimum of 8 years after your last treatment.

6. Sharing Your Information

Your personal information will not be sold or shared for marketing purposes.

We may share your information only when necessary, such as:

  • With your GP or other healthcare professionals, with your consent

  • With secure appointment or payment processing systems

  • When required by law, regulation, or safeguarding obligations

All third parties are required to keep your information secure.

7. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies may help us:

  • Understand how visitors use the website

  • Improve website functionality

  • Monitor website performance

You can disable cookies through your browser settings.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permitted)

  • Restrict or object to certain types of processing

  • Request transfer of your data to another provider

To exercise any of these rights, please contact us.

9. Data Security

We take appropriate steps to protect your personal information from loss, misuse, or unauthorised access.

These include:

  • Secure systems and encrypted data storage

  • Restricted access to patient records

  • Staff confidentiality obligations

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

11. Complaints

If you have concerns about how your personal data is handled, you can contact us directly.

You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner's Office

Website: https://ico.org.uk